Army School Support

Our Army School Support Team works with Academic Institutions (AIs) to assist in their ArmyIgnitED activities. The team serves as the Army’s academic facilitator to the integration of AIs, and to inform potential and current AIs about required system processes, business practices, and Army Credentialing and Continuing Education Services for Soldiers, Army University (ACCESS, ArmyU) policies.
ArmyIgnitED AI Portal is located at https://aiportal.army.mil/aiportal
The ArmyIgnitED Soldier Portal is located at https://www.armyignited.army.mil/student/

Need to Contact our Support Team?

We're here to help! Contact us or visit the
Army School Support Knowledge Community.
Knowledge Community
Dr. Jeffrey Carpenter, PhD
Higher Education Advisor
Stephanie Kahne, MBA
Project Manager
Amellia Bennett
School Support Strategist

amellia.bennett@vantagepoint.team

Susan Wolozyn, MBA
Senior School Support Strategist

susan.wolozyn@vantagepoint.team

Javier Marin
School Support Strategist

javier.marin@vantagepoint.team

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Claire Brenner
School Support Strategist

claire.brenner@vantagepoint.team

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Bethany Smith
Senior UX/UI Designer
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Heather Eckardt
Knowledge Community Lead
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Wendy Garcia
Change Management Lead
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Tom Schreck
Artificial Intelligence Lead
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Christian Lawrence
Video Content Lead

The Army School Support Knowledge Community

The Army School Support Knowledge Community is a secure, user-friendly platform managed by the Army School Support team to support Academic Institutions (AIs) with their ArmyIgnitED activities. It is free to all users and accessible by login to protect the integrity of the ArmyIgnitED system.

This is the central platform for answering AI questions, posting announcements, and sharing policy guidance. It also facilitates peer-to-peer support and provides access to essential Soldier TA resources, including ACCESS messages, companion site links, and invitations to Monthly Drop-in Q&A sessions and Quarterly Webinars.

To join, visit Army School Support Knowledge Community and click "Request to Join".

Once enrolled, please update your profile and include your institution’s full name in the last name field. This helps our team provide prompt and accurate support.

ArmyIgnitED Quarterly Academic Institution (AI) Webinar

ACCESS, ArmyU and Army School Support invite all AIs to participate in the ArmyIgnitED Quarterly AI Webinar.

Thank you to all who have attended past Quarterly AI Webinars. Please go to the Army School Support Knowledge Community > Resources link to find the slide decks and links to past Webinar recordings.

If any AI users have not already created an account for the Knowledge Community, you can do so by navigating to https://military-school-support.mn.co/  and click "Request to Join".

Upcoming Quarterly Webinars

TBD

Monthly Drop-in Question & Answer Sessions

ACCESS and the Army School Support team host Monthly Drop-in Q&A Sessions for Academic Institutions (AIs) on the 3rd Thursday of each month. These sessions offer an opportunity to address questions requiring timely responses outside of the Quarterly AI Webinar.

To attend, session links are only available in the Knowledge Community.  If any AI users have not already created a Knowledge Community account, visit Army School Support Knowledge Community and select "Request to Join".

Previous month's Q&A recordings, including slide decks, are available exclusively in the Army School Support Knowledge Community under the Resources section.

Upcoming Monthly Drop-in Question and Answers Webinars

24 July 2025

Knowledge Community  

ArmyIgnitED Frequently Asked Questions

We are happy to announce our new resource section within the Army School Support Knowledge Community!

Answers at your fingertips!

Please join us in our FAQs & Support space to stay up to date with the latest answers to the most frequently asked questions! This is a dynamic and helpful resource—a place where members can find clear information, learn from shared insights, and let us know what other questions they’d like to see answered.

After each Quarterly Webinar, the FAQ page will be updated to share useful guidance and key updates in this dedicated communication space.

Starting with the Q3FY25 Webinar on 11 June 2025, the FAQ page will officially replace the Quarterly Newsletters as the main resource for post-webinar information.

  • All Answers to questions asked during the webinar will be posted to the FAQ page.
  • Members are encouraged to visit the FAQ space within 30 days of each Webinar to view responses and insights.

Previous Quarterly Webinar Newsletters can be found in the Army School Support Knowledge Community.

Knowledge Community  

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