Vantage Point consultants were brought in by UNC General Administration headquarters to redesign student services delivery across the 16-campus statewide system in an effort to improve retention rates.
We facilitated a series of half-day workshops with cross-functional senior administrators on each campus to map current-state processes throughout the student lifecycle. We then designed an integrated, “one stop shop,” future-state model with best-practice recommendations and implementation plans for streamlining transaction processes and substantially improving customer service.
