On Leadership
“Leadership is providing the opportunities and the support to enable others to succeed and reach their full potential. It means talking and acting with sincerity, integrity, and compassion.”
On Delivering Results
With customers, you leave a mark with everything you do. Understanding the customer, focusing on their needs, having a meaningful way to dialogue with them and understanding how well we satisfy those needs must be at the core of our strategy and daily activities.
Experience
During my 21 year career as a United States Coast Guard Officer, I spent many years focusing on adult learning, performance support and training design. Upon retiring from the CG, I worked for PricewaterhouseCoopers’ Center for Performance Development and then with IBM as a Project Manager, Training Lead, and innovation and collaboration expert. I’ve also worked with B2B and B2C clients to develop customer satisfaction programs that drive positive growth and customer loyalty. I have worked internationally as well as across the United States with a broad range of clients in the military, pharmaceutical, manufacturing, health care, retail and insurance industries.
Education
- Masters in Human Resource Management and Development from Marymount University
- Undergraduate degree in Accounting
- IBM Certified Learning professional for 11 years
- Certified instructor, Edge Learning Institute
My Interests
I am an avid sailor and fisherman. Nothing beats being out on the water, sharing the breeze and sunshine with my family and friends. I also enjoy reading, kayaking with friends, cooking and entertaining.
“I was enthused about the opportunity to work with clients helping them assess their own client satisfaction results. Working with clients to assess and then develop a strategy to improve their Net Promoter Scores has been very rewarding. Vantage Point brings together a diverse group of consultants dedicated to providing outstanding service to our clients and to help them develop winning strategies and solutions.”
