Recent Business & Higher Education Solutions

Vantage Point has provided numerous clients with a broad array of consulting services, including:

• Facilitating workshops with institutional leadership to define strategic vision, measurable objectives, prioritized initiatives, and detailed implementation plans
• Transforming student services department to excel in proactive student outreach
• Writing and implementing college counselor training
• Analyzing, restructuring, and rewriting college website to increase prospect-applicant conversion rate
• Working with third-party vendor to establish virtual call center
• Training college representatives in call-center processes and best practices
• Crafting specialized college call-center reporting
• Providing quality assurance and reporting for college counselors
• Assisting in development of university's segmented marketing plan
• Developing student-retention process and online student-support tools for U.S. Army
• Creating marketing materials (print and HTML e-mails) for university marketing program
• Defining future-state processes and system design for GoArmyEd, the U.S. Army's online university for Active Duty Soldiers
• Developing success course for at-risk students
• Defining future-state requirements and implementation plan for U.S. Active Duty Army and the U.S. Army Reserve education portal
• Defining requirements and conducting vendor selection for customer relationship management system to support HR shared service center at Providence Health and Services
• Providing project leadership to redesign university website and branding strategy
• Developing five-year university IT strategic plan
• Developing university's military website
• Developing training program for outsourced university military counselors
• Staffing U.S. Coast Guard/National Guard New Orleans office for university clients